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Download general terms and conditions

Terms and Conditions


Art. 01 
These Terms and Conditions apply to all our products and services. MoogMe is a brandname of TeleTouch, and is registered at the Dutch Chamber of Commerce number 32092417. The VAT number of TeleTouch is 106070812B01. The name Moog is used with permission from Moog Music inc.


Art. 02: Delivery
The order will be shipped as soon as possible. An order that is in stock and has been payed in full, usually is shipped within 1-3 working days. Please notify us if you have have special wishes regarding shipping and / or delivery. 


Art. 03 Force Majeure
If a product is not in stock, and delivery will be more than 30 days, you will be notified. In these cases it is possible to cancel your order without further costs. Payments made in advance will be credited within 30 days.


Art. 04 Payment
Full payment of the products is required before you order will be shipped. Payment can be done via a variety of ways, including iDeal, Paypal, Creditcard, Sofort Banking, Bitcoin and (international) bank transfer. Payment via iDeal, Bitcoin and bank transfer is without cost. With other payment methods the total amount is increased with a percentage, covering the fee of the selected method. Depending on your bank and location, you may be charged by your bank for International bank transfers.


Our paypal account is: info@theremin.nl.


Our bank account is 5216230 of TELETOUCH, in The Hague, Netherlands

IBAN: NL25INGB0005216230



Art. 05 Cancelling
As long as payment has not been made and processed, an order can be cancelled without charge. If the payment has been made while your order is not processed, the order can be cancelled without charge. Your payment will then be returned to you within the statutory period of 30 days. As soon as your order has been shipped, Article 6 is in effect.


Art. 06 Returns
Following the Dutch law “kopen of afstand” (Distant purchases), the customer has the right to return goods, without reason, within 14 days after delivery. The customer needs to contact MoogMe.eu / Teletouch beforehand, via email. The crediting payment will comprise the full payed price for the products, which will have to be shipped back unused and undamaged in the original packaging. The crediting payment will be made within 30 days after receiving the products. All costs for the return shipment are for the customer. 


Following mutual agreement, the returnable goods may be shipped to the following address:

T.a.v.: Returns
Hugo Verrieststraat 16

2524 CE Den Haag
The Netherlands


Art. 07 Complaints.
After receiving your order, first check if the products have been delivered correctly and in good state. If any problems have occurred, contact us within 24 hours. Other complaints should be made known to us within 7 days. Complaints received after this period will not be accepted.


Art. 08 Order not received
MoogMe.eu / Teletouch processes all information exactly as provided by the customer. Any added costs because of incorrect information will be charged to the customer. MoogMe.eu / Teletouch does not accept responsibility when an order is not received because of errors by the shipper or the customer. We advise to choose 'insured shipping' whenever possible for extra security.


Art. 09 Liability
MoogMe.eu / Teletouch does not accept responsibility for incorrect interpretation of manuals and/or use of the products.


Art. 10 Content website
We take the utmost care in providing the correct information on our website. We are not liable in case of possible typing errors or incorrect prices. In case of incorrect prices, we will contact the customer. The customer has the right to cancel the order without costs.


Art. 11 Dutch law
All articles, texts and Conditions are governed by Dutch law.


Art. 12 Prices
All prices are in Euro and include 21% VAT.

Art. 13 Changes
MoogMe.eu  / Teletouch has the right to change these Terms and Conditions without announcement.

March 17, 2015

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